Your lost or damaged package claim checklist
Go through this before you file on the carrier’s free claims site. Rules differ by carrier and service, so confirm each item on your carrier’s official claims page.
1. Check who can file and by when
- Who files: UPS and FedEx claims are usually filed by the sender. With USPS, the sender or the recipient can often file.
- The filing window: many carriers allow about 60 days, some windows are shorter, and lost-package claims may have a waiting period before you can file. Look up your exact window today.
- Coverage: note the declared value or insurance on the label. Payouts are usually capped at that amount.
2. Gather your evidence
- Tracking number and a screenshot of the tracking history.
- Proof of value: a receipt, invoice, or order confirmation for the item.
- Shipping receipt showing what you paid and any insurance.
- For damage: photos of the outside box, the inside packing, and the damaged item, taken before you throw anything away.
- Keep the box and packing. Carriers may ask to inspect them.
3. Write a clear description
- Stick to facts: what was shipped, when, what arrived (or didn’t), and the value.
- Match the numbers: the value you claim should match your receipt.
- Keep it short and attach proof for every statement.
4. Mistakes that get claims denied
- Filing after the window closes.
- The wrong person filing (for example, the recipient on a UPS or FedEx claim without the sender).
- No proof of value or photos that don’t show the damage or packing.
- Discarding the box before an inspection.
- Claiming more than the declared value or the receipt shows.
5. After you file
- Save the claim number and confirmation email.
- Check in if you haven’t heard back in the carrier’s stated time.
- If denied: read the reason, and ask about an appeal or reconsideration if the carrier offers one.